New York Times Crosswords
The New York Times Crossword lets you play the same puzzles that are published in the print newspaper. There are 30 classic puzzles of varying difficulty bundled in the game. Subscribers get the same daily puzzle as the print issue, along with leader boards for the daily puzzle, and access to the latest news headlines by The New York Times.
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bad_support
Posted: July 10th at 11:32am
I have created two tickets, related to an incorrectly "expired" subscription after an iphone device update.
I no longer have a receipt. I no longer have the old device. Furthermore, it is not my responsibility to provide any of this to you. No other app has placed such onerous demands just to switch devices. However, even more troubling:
BOTH TIMES, THE PEOPLE THAT RESPONDED USED "noreply@magmic.com" AS AN EMAIL ADDRESS.
This first ticket was 219574-2208071201, replied to by Matt Manor. The latest ticket was 219819-3710071002, replied to by Justin Price. Their emails could not be replied to. This is unacceptable customer support service from what I used to consider a favorite app.
What do you intend to do about this?
I no longer have a receipt. I no longer have the old device. Furthermore, it is not my responsibility to provide any of this to you. No other app has placed such onerous demands just to switch devices. However, even more troubling:
BOTH TIMES, THE PEOPLE THAT RESPONDED USED "noreply@magmic.com" AS AN EMAIL ADDRESS.
This first ticket was 219574-2208071201, replied to by Matt Manor. The latest ticket was 219819-3710071002, replied to by Justin Price. Their emails could not be replied to. This is unacceptable customer support service from what I used to consider a favorite app.
What do you intend to do about this?
bad_support
Posted: July 10th at 11:36am
Here is the last email, as documentation:
Return-Path:
Received: from compute1.internal (compute1.internal [10.202.2.41])
by store1m.internal (Cyrus v2.3.16-git-fastmail-5654) with LMTPA;
Sat, 10 Jul 2010 10:50:26 -0400
X-Sieve: CMU Sieve 2.3
X-Spam-score: 0.7
X-Spam-hits: BAYES_50 0.8, SPF_PASS -0.001, T_RP_MATCHES_RCVD -0.01, BAYES_USED global,
SA_VERSION 3.3.1
X-Spam-source: IP='64.26.186.178', Host='ottawa-gw.magmic.com', Country='CA',
FromHeader='com', MailFrom='com'
X-Spam-charsets: plain='utf-8'
X-Resolved-to: bryanv@ftml.net
X-Delivered-to: bryanv@ftml.net
X-Mail-from: bounces@magmic.com
Received: from mx5.messagingengine.com ([10.202.2.204])
by compute1.internal (LMTPProxy); Sat, 10 Jul 2010 10:50:26 -0400
Received: from smtp.magmic.com (ottawa-gw.magmic.com [64.26.186.178])
(using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
(No client certificate requested)
by mx5.messagingengine.com (Postfix) with ESMTPS id AA138F2
for ; Sat, 10 Jul 2010 10:50:25 -0400 (EDT)
Received: from localhost.localdomain (supporttrio [127.0.0.1])
by magmic.com (8.14.3/8.14.3) with ESMTP id o6AEoOHm022451
for ; Sat, 10 Jul 2010 10:50:24 -0400
Received: (from apache@localhost)
by localhost.localdomain (8.14.3/8.14.3/Submit) id o6AEoNfo022450;
Sat, 10 Jul 2010 10:50:23 -0400
X-Authentication-Warning: localhost.localdomain: apache set sender to bounces@magmic.com using -f
Date: Sat, 10 Jul 2010 10:50:23 -0400
To: bryanv@ftml.net
From: Magmic/Bplay/Winplay Support
Subject: RE: Magmic Subscription Support Ticket: [219819-3710071002]
Message-ID:
X-Priority: 3
X-Mailer: AC Mailer
X-TroubleTicketSystem: 461628dca14cfc70163f146285b43875
References:
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-Truedomain-SPF: Pass
X-Truedomain-DKIM: None
X-Truedomain: Neutral
Ticket: 219819-3710071002
----------------------------------
Hello,
Can you please provide us with your iTunes receipt since we don't have access to Apples billing system.
Thank you
----------------
Justin Price
Customer Care
Return-Path:
Received: from compute1.internal (compute1.internal [10.202.2.41])
by store1m.internal (Cyrus v2.3.16-git-fastmail-5654) with LMTPA;
Sat, 10 Jul 2010 10:50:26 -0400
X-Sieve: CMU Sieve 2.3
X-Spam-score: 0.7
X-Spam-hits: BAYES_50 0.8, SPF_PASS -0.001, T_RP_MATCHES_RCVD -0.01, BAYES_USED global,
SA_VERSION 3.3.1
X-Spam-source: IP='64.26.186.178', Host='ottawa-gw.magmic.com', Country='CA',
FromHeader='com', MailFrom='com'
X-Spam-charsets: plain='utf-8'
X-Resolved-to: bryanv@ftml.net
X-Delivered-to: bryanv@ftml.net
X-Mail-from: bounces@magmic.com
Received: from mx5.messagingengine.com ([10.202.2.204])
by compute1.internal (LMTPProxy); Sat, 10 Jul 2010 10:50:26 -0400
Received: from smtp.magmic.com (ottawa-gw.magmic.com [64.26.186.178])
(using TLSv1 with cipher DHE-RSA-AES256-SHA (256/256 bits))
(No client certificate requested)
by mx5.messagingengine.com (Postfix) with ESMTPS id AA138F2
for ; Sat, 10 Jul 2010 10:50:25 -0400 (EDT)
Received: from localhost.localdomain (supporttrio [127.0.0.1])
by magmic.com (8.14.3/8.14.3) with ESMTP id o6AEoOHm022451
for ; Sat, 10 Jul 2010 10:50:24 -0400
Received: (from apache@localhost)
by localhost.localdomain (8.14.3/8.14.3/Submit) id o6AEoNfo022450;
Sat, 10 Jul 2010 10:50:23 -0400
X-Authentication-Warning: localhost.localdomain: apache set sender to bounces@magmic.com using -f
Date: Sat, 10 Jul 2010 10:50:23 -0400
To: bryanv@ftml.net
From: Magmic/Bplay/Winplay Support
Subject: RE: Magmic Subscription Support Ticket: [219819-3710071002]
Message-ID:
X-Priority: 3
X-Mailer: AC Mailer
X-TroubleTicketSystem: 461628dca14cfc70163f146285b43875
References:
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-Truedomain-SPF: Pass
X-Truedomain-DKIM: None
X-Truedomain: Neutral
Ticket: 219819-3710071002
----------------------------------
Hello,
Can you please provide us with your iTunes receipt since we don't have access to Apples billing system.
Thank you
----------------
Justin Price
Customer Care
bad_support
Posted: July 10th at 9:11pm
Seriously, you edited the posted header to remove
"Return-Path: bounces@magmic.com"
Seriously?
"Return-Path: bounces@magmic.com"
Seriously?
mattman_4444
Posted: July 12th at 11:28am
Hi,
I'm not sure what exactly the issue was, but I would be glad to help. I can see both tickets were immediately replied to. I will reply again, but if you do not get soon (11:30AM EST), please send me a quick email directly to support@magmic.com & I will look into this.
Thank you.
I'm not sure what exactly the issue was, but I would be glad to help. I can see both tickets were immediately replied to. I will reply again, but if you do not get soon (11:30AM EST), please send me a quick email directly to support@magmic.com & I will look into this.
Thank you.
bad_support
Posted: July 12th at 11:37am
I did just get another email from you, but yet again, the return address is "noreply@magmic.com"
mattman_4444
Posted: July 12th at 1:09pm
I sent you another email. I'm thinking it may work for you now.
Thank you for your patience,
Thank you for your patience,
mquint18
Posted: July 13th at 12:55pm
I have been trying to do this as well and have just realized that all of my emails are being sent to noreply@.
I have forwarded my email chain to support@magmic.com and I hope I wlll get a reply soon.
You should really make sure that your support ticket emails have the correct replyto: info.
I have forwarded my email chain to support@magmic.com and I hope I wlll get a reply soon.
You should really make sure that your support ticket emails have the correct replyto: info.
mattman_4444
Posted: July 21st at 9:28am
Hi,
There may have been a no-reply address before, but it should be all sorted out now!
I apologize fir any inconvenience,
There may have been a no-reply address before, but it should be all sorted out now!
I apologize fir any inconvenience,
shsimmons
Posted: July 21st at 3:27pm
I have the same problem with a year subscription to the New York Times Crossword puzzle.
shsimmons
shsimmons
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